Banking Software Service Provider with Annabel Membrillo

The Banking Software Service Provider project is a four-year initiative that took place in Mexico, from 2010 to 2014, within a large service provider (over 1,000 employees) within a global financial institution.  The initiative included hundreds of employees within the service provider and across other service providers, guided by dozens of consultants and facilitators.

Initial Project Description

In this 22-minute exploration, Annabel provides an overview of the project, the 4-year process, key insights, key experiences or shifts in the participants, and documented financial and social impacts.

Video (or audio-only version)

Further References