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Shifting the Fundamental Dynamics of Pov...

Shifting the Fundamental Dynamics of Poverty

People in Guatemala – smart people – were working harder, hiring brighter people, raising more money, doing better projects, and get- ting improved results. And yet, what they sought to eliminate—poverty— was getting worse. So, we asked what we thought was a relatively straightfor- ward question: “Do you understand the fundamental dynamics of poverty?” As […]

A Simulation Exercise to Illustrate the ...

A Simulation Exercise to Illustrate the Impact of an Enterprise System on a Service Supply Chain

In this paper, we present a computer-based simulation exercise designed to help students understand the impact of an enterprise system on business performance in a service supply chain. The particular service supply chain simulated in the exercise is a wireless telecommunications firm.  In this exercise, students perform simulations to experience managing the supply chain of […]

Creating Value with Strategic Resources

Creating Value with Strategic Resources

Why do people have such a difficult time identifying the resources that create value for their organization? Our experience shows that this difficulty stems from a lack of understanding of how resources act together to create value. [box type=”info”]Puente, Luz Maria, and Hal Rabbino. 2003. Creating Value with Strategic Resources, The Connector: Connecting Systems Thinkers Around the […]

Designing High-leverage Strategies and T...

Designing High-leverage Strategies and Tactics

Shingo’s breakthrough improves the way strategy researchers and managers talk about and design high-leverage strategies and tactics. Seeing production as a concatenated net of operations and processes not only negates the dysfunctional effects of Anthony’s paradigm, but also leads to a framework for strategic management (SM) as a well-specified net of strategies and tactics that […]

Balanced Scorecards, Mental Models, and ...

Balanced Scorecards, Mental Models, and Organizational Performance

Organizations are heavily investing in enterprise-wide information systems and performance scorecards intended to improve strategic decision making. However, there is a need for better evidence that using these technologies systematically improves organizational performance. To overcome the lack of experimental control when studying real firms, the current study investigates decision behavior within a realistic simulation of […]

Managing from Clarity: Identifying, Alig...

Managing from Clarity: Identifying, Aligning and Leveraging Strategic Resources

In searching for the organizational ‘magic’ that makes some businesses thrive and other fail, management gurus, academic seers and business leaders strive to articulate a single reason for success. Managers are then faced with analyzing numerous findings and trying to integrate the best elements from each view that makes sense to them. Managing from Clarity […]

Toward a Dynamic Theory of Antibiotic Re...

Toward a Dynamic Theory of Antibiotic Resistance

Many common bacterial pathogens have become increasingly resistant to the antibiotics used to treat them. The evidence suggests that the essential cause of the problem is the extensive and often inappropriate use of antibiotics, a practice that encourages the proliferation of resistant mutant strains of bacteria while suppressing the susceptible strains. However, it is not […]

Breaking Down Functional Blinders: A Sys...

Breaking Down Functional Blinders: A Systemic View of the Organizational Map

A manager of a capital equipment manufacturer once said, “We never realized how strong our functional blinders were. We get so into our own part of the business, we don’t even realize how we affect other groups.” This two-part series of articles describes a process called the Systemic View of the Organizational Map (SVOM).  SVOM builds on systems archetypes to help you assess […]